A: The Dealer Portal allows for our Kichler Dealers to quickly check live inventory, create orders, reprint invoices, check the status of an order, and check order history.
Q: How do I set up a dealer account?
A: Please contact Customer Care and they will get you in contact with a sales representative in your area.
Q: How do I get a customer code?
A: If you are already a customer, you must check a past invoice. An example can be found here. Please contact Customer Care and they will get you in contact with a sales representative in your area.
Q: How do I create a dealer portal account?
A: Creating a dealer portal account is easy.Click here to begin registration. Enter your information including your customer code which is given to you by Kichler. Your account will be approved within 1 business day which grants you access to the Kichler Dealer Portal.
Q: How do I reset my password?
A: Click the "Forgot Your Password" link on the login screen. Enter your Dealer Portal email address. An email with password reset instructions will be sent to you. Click here for instructions.
Q: How do I check my Orders Status?
A: Click here to view instructions on how to check the status of an order.
Q: How do I print an Order Acknowledgement?
A: Click here to see instructions on how to download a printable PDF of your order Acknowledgement.
Q: Why is my account locked?
A: If an incorrect password has been entered too many times, your account will be locked. Your account will be unlocked within 24 business hours. You may also change your password. Click here for instructions.
Q: When I try to log into the dealer portal, but it says "Credit Validation Failed." What does this mean?
A: Please contact your local sales representative to address this scenario.
Q: How to I download an invoice or track an order?
A: Click here to see instructions on how to download an invoice or track an order.
Q: I am missing Customer Codes or Ship To Codes. How do I find them?
A: If you have multiple customer codes with Kichler and need to see both under your login, please contact Customer Care. If you are a sales representative, please email Sales Administration.
