Privacy Policy

This Kichler website (the “site”) is operated by the L. D. Kichler Co. (“Kichler”). Please read this Privacy Policy to understand how Kichler will treat your personal information. This Privacy Policy is effective on May 1, 2016. From time to time, Kichler may update this Privacy Policy by posting revised versions on this Dealer Portal of the site. You may wish to check back periodically for updates.

What information do we collect?

Kichler collects names, addresses, phone numbers, email addresses, your password, gender, birth date information and credit card information needed to complete your transaction (“contact information”) on either its product warranty cards or on the site or in both places.

How do we use the information we collect?

We use your contact information for purposes of administering our warranty program. We may also use your contact information so that we can provide you with announcements and other information related to your purchase or that we think may otherwise be of interest to you.

The site may contain advertisements and links to other web sites that are not operated by Kichler. Please be aware that our Privacy Policy does not apply to these linked sites, and that Kichler has no responsibility or liability for any information you divulge to these sites. Kichler strongly encourages you to read any privacy policy posted on these linked sites to learn how your personal information will be treated on those sites.

Disclosure required by law

We may disclose contact information when required by law or when we believe in good faith that such action is necessary in order to comply with legal process or meet some other legal obligation of Kichler. We may also disclose contact information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against a party who may be violating an agreement with Kichler or may be causing injury to or interference with Kichler’s rights or property, on the site, or to anyone else who could be harmed by such activities

User Name and Password

You are responsible for maintaining the confidentiality of your user name and password. You shall be responsible for all uses of your membership, whether or not authorized by you. You agree to immediately notify Kichler Incorporated of any unauthorized use of your user name or password

Links to Other Websites

On this Site, we may provide as a convenience to you links to other websites, including sites operated by us, our partners, associates, or independent third parties. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that site's privacy policy. Those practices may be different than the practices described herein, and we urge you to read each website's privacy policy carefully before you use or submit information to that site. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot and are not responsible for any information that you may submit at that site.


Like many other commercial sites, we may utilize a standard technology called a "cookie" to collect information about how our site is used. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can track that you are authenticated to the Site, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." Our cookies may collect your domain name and track your selections through our site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address. The cookies make your use of the Site easier, make the Site run more smoothly and help us to maintain a secure Site.

To make a purchase you need to have all cookies enabled. Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our stores. Cookies cannot harm your computer and do not contain any personal or private information. For information about how to disable cookies, please consult your web browser's help menu.

Please be aware that some advertisers may serve ads onto the site and use their own cookies within their own banner ads. To the extent that you click on a banner ad to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot and are not responsible for the independent third-party cookie policy.

Questions or comments?

If you have any questions or comments about this Privacy Policy or Kichler in general, please write us at:

The L.D. Kichler Co.
7711 E. Pleasant Valley Rd.
Cleveland, OH 44131